FAQ
Find answers to our most frequently asked questions.
MOONSHINE FAQ
1. What makes Moonshine cases different?
Moonshine accessories are designed with precision and intention. Each piece combines minimalist design, high-quality materials, and perfect fit — crafted to enhance your device without compromising elegance or protection.
2. Are Moonshine cases compatible with MagSafe?
Yes, most of our cases are fully compatible with MagSafe charging and accessories. Product details will indicate MagSafe compatibility when applicable.
3. What materials are used in your products?
We use premium-grade silicone, genuine leather, and carefully selected alloys. Each material is chosen for durability, comfort, and a refined aesthetic that complements Apple’s design philosophy.
4. How long does delivery take?
All orders are processed within 1–3 business days and typically arrive within 7–12 business days, depending on your location. Tracking information is provided once your order ships.
5. Do you ship internationally?
Yes. We proudly ship worldwide. Delivery times may vary slightly depending on the destination and local customs procedures.
6. Can I return or exchange an item?
Yes, we accept returns and exchanges within 14 days of delivery, provided the item is unused, undamaged, and in its original packaging. Please contact our support team to initiate a return.
7. How can I contact Moonshine for support?
You can reach us anytime at support@moon-shine.org or through the contact form on our website. Our team will respond promptly to assist with orders, returns, or product questions.
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks, Your Brand!"
Sofia R. Alberta, Canada.